Distinctively Me Terms & Conditions
1. Terms & Conditions
These Terms & Conditions are full and final. These Terms & Conditions apply to Distinctively Me Ltd, trading as Distinctively Me and is the subject of contract between Distinctively Me and the Customer.
In these terms and conditions "Distinctively Me" means Distinctively Me Limited. "Customer" means the person buying or requesting services and / or products from Distinctively Me Limited. All transactions are governed by English law. The service that Distinctively Me Limited provides falls under the supply of goods made to a customer's specifications or which are clearly personalised.
3. General Terms
The Terms & Conditions presented is believed to be reliable and trustworthy but it is subject to change at any time without notice by Distinctively Me Limited.
4. Conditions of Sale
When a customer orders garments from Distinctively Me, the Distinctively Me will take the initial payment. This is the customer's instruction for Distinctively Me to proceed with the order and the customer's acceptance of the Distinctively Me Terms & Conditions of Sale as laid out in this document as the contract. The receipt that they are given will also clearly state that Distinctively Me Limited employs the Terms & Conditions as laid out in this document and where they can be obtained online.
5. Initial Fittings
We will hold fittings in our Hampstead studio unless an alternative location is mutually agreed. The number of fitting required will vary but will be agreed throughout the making process.
6. Final Fitting
At the final fitting you will liable to pay the balance of the order. We can send your items to the registered card holder's address if agreed between both parties. Turnaround and receipt of orders may vary depending on current order volumes, fabric availability, or on specific requirement orders. Distinctively Me will endeavour to complete orders within the agreed period. Should there be a delay in the customer order, Distinctively Me will communicate this in advance but can not be held liable for the delay, in any respect, including financial.
Any goods which are sent in transit is the responsibility of the shipping company. Distinctively Me cannot and will not be held responsible for any goods damaged, lost or subject to any misperformance in transit.
8. Cancellation Policy
Should the customer wish to cancel their order (or orders), they have four days to do so from the date of payment. Cancellation can be made in email form and must clearly state a request for cancellation and a reason why. If the cancellation is received within these four days, the payment will be returned, minus any expenses Distinctively Me may have already reasonably occurred, such as cloth already cut. Upon cancellation within the four days, the order will not be completed and the payment (minus incurred expenses) will be returned. If the cancellation occurs after the four day period, no part of the initial payment can be returned. If a cancellation of an order is made once the goods have been part or fully completed, no refund whatsoever can be made as these are goods made to a customer's specifications or which are clearly personalised.
Garments which have been finished cannot be refunded or exchanged. If a garment has been finished and delivered and the customer is not happy about any element of it, this must be reported to Distinctively Me within three days of its delivery. Any requests for further alterations after this period will be at the discretion of Distinctively Me.
10. Fabric & Pricing
Distinctively Me will make every effort to represent a fair image of the cloth, but different fabric production runs and varied computer monitor settings mean that fabric samples and images may vary from the final garment. All fees, charges and prices are subject to change without prior notice. The price will be clearly stated to each customer.
11. Gift Certificates
Gift Certificates are valid for twelve months - if used afterwards there may be a small surcharge. Vouchers cannot be refunded, replaced or exchanged.
12. Distinctively Me shall not be liable for the following:
- any monetary or other loss incurred by the Customer resulting from an order or other contact with Distinctively Me
- any cloth sample that does not vary substantially from the finished article, since different fabric production runs and varied computer monitor settings mean that fabric samples and images may vary from the final garment.
- any loss or additional expense relating to any change required or requested to the garment or garments.
- making any style changes to an order that are requested after the order has been placed and processed
- any fees and costs incurred by the Customer in accepting, receiving, returning and / or collecting their garment, before, during and/or after transit.
13. Copyright & Trademark
All content including pictures, designs, logos and photographs, text written and other materials displayed by Distinctively Me Henry belong to Distinctively Me Limited. However if you want to use Distinctively Me photographs or illustrations, as many magazines and newspapers do, let us know and we will do all we can to help.
14. Copyright, Image & Trademark Infringement
Copyright, Image and/or Trademark infringement is taken very seriously and will incur costs. If Distinctively Me Ltd suffers such infringement, we will seek immediate action as follows:
First 24 hours: The offender will be asked to immediately remove the infringement with a link to this notice informing them of our Terms & Conditions. The offender will be notified by email, telephone and in writing - copies of which can be obtained at no cost. The offender will be told of the implicit legal and court costs which will be incurred if the infringement is not removed within 24 hours.
Thereafter: if this has not been successful after the first 24 hours, Distinctively Me Ltd reserves the right to immediately employ legal services to seek removal of the infringement. All legal and court costs will be sought for recovery by Distinctively Me Ltd by way of Court Order against the defendant and/or their representatives.
15. The Company
Distinctively Me Limited is a UK company governed by the laws of England. Whilst every effort has been made to ensure that the information provided is accurate, it does not constitute any form of advice, recommendation, representation, or endorsement by Distinctively Me Limited.
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