What happens when I book a free consultation?
You will come to our studio where we will have our samples for you to see. You can try on the samples, and we can advise you on which styles and fabrics would be most suitable for you. There is no pressure to buy if you do not want to. Should you wish to order, John, our tailor, will fit a sample to you and take your measurements. You will choose your fabric and trimmings, and then we will make your garment from scratch.
How long does it take to get my trousers?
It takes 2 weeks from when you have your first fitting to have your finished trousers.
How long does it take to get my pencil skirt?
It takes 2 weeks from when you have your first fitting to have your finished skirt.
How long does it take to get my jacket?
It takes 4 weeks from when you have your first fitting to have your finished jacket.
How many times will I need to come for fittings?
After your initial consultation and fitting, we will see you further sessions to ensure you have the perfectly fitting trousers, pencil skirt or jacket . This includes the final fit just to make sure you are happy.
For repeat orders in the same or similar fabric, we do not need to see you at all. We can send your order in the post.
If the material is different, then we would like to see you once for all items, as the fabrics can make up differently.
Why do I need so many fittings?
We think that getting the perfect fit is so important that we can only do that if we see you throughout the process of making your garment. We appreciate that this a big investment of your time, but we truly believe you will think it is worth it once you wear your new clothes.
How do I care for my garments?
All of our jackets and skirts need dry cleaning.
If your trousers are made of suiting or cotton then they can be washed on a cool 30c setting. All other fabrics need to be dry clean.
Where do I need to go for a consultation or fitting?
Our main studio is in Hampstead - this is available for fittings Mon-Sat from 8am-8pm. Sunday appointments can be arranged on request.
We have studio space on Cheshire Street, London E2, which I just off Brick Lane and very close to the City. Appointments can be made Mon-Sat 10am-6pm.
We have consultation and fitting locations in Richmond, Ealing, and East Dulwich, which are available on request.
Can you come to me?
If you work in Central London and have space available to set up our samples, then we are happy to come to you. We would need a space to set up 2 x 6ft hanging rails for our samples, plus a space for people to get changed. For the subsequent fittings, we just need a space where you are comfortable being able to try on the garment, and for our tailor to make adjustments.
If you live within the M25 and there is a group of you (minimum 6 people), then we are happy to come to you. We would need a space to set up 2 x 6ft hanging rails for our samples, plus a space for people to get changed.
What happens if I am not happy with my finished garment?
It is really important to us that you are totally satisfied with your order, that is why we take the time to have face to face fitting sessions We are confident that this allows us to get your feedback and with our expert tailor we can ensure the perfect fit.
If, however, you are still not satisfied, then we will offer you a full refund of your 50% upfront payment.
How do I know I am getting a quality garment?
Our tailor has worked for top designers and has run an alteration tailoring business for over 20 years. This experience as well as his tailoring qualification from The London College of Fashion, ensures that his work is of the highest quality.
Most of our fabrics are made here in the UK and are the same quality of material as used by Savile Row and top designers. Our suiting is sourced from Italy, which produces high quality fabrics.